Candidate No: 728
Binangonan,Philippines
About Me
I am a versatile professional with a strong background in technical and customer service roles. Currently working as a Service Technician since November 2022, I bring hands-on expertise and dedication to my work. Previously, I served as a Customer Care Representative I from October 2021 to April 2022, honing my communication and problem-solving skills. My experience also includes a role as a Process Engineer from March 2019 to October 2019, where I developed process optimization skills, and a Telecom Engineer position from March 2017 to April 2018, building a solid foundation in telecommunications. I began my career with an internship as an Assistant Telecom Engineer, which provided valuable early experience in the field. This diverse background has equipped me with the adaptability and technical knowledge to succeed in complex, high-demand environments.
Experiences
Service Technician
Worked as a Service Technician at Altamedica Incorporated Skills Perform calibration and quality control of newly purchased laboratory machines and spare parts. ï‚· Perform installation and product demonstration of machines to end users. ï‚· Perform quarterly and semi-annually preventive maintenance of laboratory machines of our clients. ï‚· Perform repair and troubleshooting of laboratory machines of our clients whether it be through chat, video call and personal. ï‚· Perform documentation and service reports of installation, calibration, quality control, preventive maintenance, and repairs. ï‚· Communicate with suppliers regarding the spare parts, reagents, software updates, software issues, and other machine related issues. ï‚· Communicate with clients to support their needs regarding the machines, reagents, spare parts and others concerns regarding laboratory
Customer Care Representative I
Worked as a Customer Care Representative I at Legato Health Technologies. Skills Receive international inbound calls for Healthcare inquiries from Northeast states (CT, ME, NH) in USA. ï‚· Record notes on the summary of the interaction with the customer. ï‚· Trackthe calls done using the call tracker. ï‚· Perform call back to the providers if necessary to provide the correct information.
Process Engineer
Worked as a Process Engineer at Teamquest Technology Inc. Skills Madereports for the customers and for internal reports. ï‚· Supervise the production workers on how to proceed with the production process and made decisions if there were clarifications, validations, verifications. ï‚· Coordinate to customer regarding engineering activities, quality matters and involve in process improvement and development. ï‚· Generate and review Process Specs, Work Instructions, product qualifications, and customer specs reviewer / owner (Internal and External specs).
Telecom Engineer
Worked as a Telecom Engineer at Veracity Synergy Solutions Inc. Knowledgeable in access, transport and facilities type of equipment. ï‚· Performed site acceptance audit and inspection checklist. ï‚· Performed Technical Site Survey Report (TSSR) for In-Building Solutions (IBS) and Greenfield Sites. ï‚· Performed a scale layout diagram inside and outside of the cabin using Autocad and SketchUp. ï‚· Performed technical audit for Globe equipment using a specific android application (Streamline). ï‚· Asset tagging of all Globe equipment to identify the value of the existing equipment in a cell site. ï‚· Performed the Synergy Project of Globe in Visayas Area (Cebu, Bohol, Leyte, and Negros). ï‚· Performed the Revisit of Synergy Project of Globe in South Luzon (Batangas and Mindoro). ï‚· Based on the data that we had gathered through we created the statistical graphs per site, per province and per region and were given to our customer Globe Telecom.
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Assistant Telecom Engineer (Internship)
Worked as a Assistant Telecom Engineer (Internship) at Filcomserve Inc.(Perea St. Makati City, Metro Manila). Commissioning the ports of newly installed modules that will be used for migration process. ï‚· Call through (Calling the subscribers to notify them that we will change the old wires into new wires and to know if the number is correct or have problem like: wrong subscriber number. ï‚· Migration of wires (changing old wires into new wires). ï‚· Call through (Calling the subscribers to know if there is still problem after migration of wires (changing of old wires into new wires).