Worked as a Hotel Manager at Esquire Hotel & Apartments. Supervising staff and ensuring that they provide excellent customer service Handling guest complaints and resolving any issues that may arise Maintaining accurate financial records and managing the hotel's budget Coordinating with other departments, such as housekeeping and maintenance, to ensure the hotel is running smoothly Developing and implementing policies and procedures to improve the overall efficiency of the hotel Overseeing the hiring, training, and scheduling of staff Ensuring that the hotel is in compliance with all relevant laws and regulations Marketing and promoting the hotel to attract new guests Managing the inventory and ordering of supplies and equipment.

Worked as a Assistant Front Office Manager Space Luxury Rental Suites. And Duty Manager (April 2019 to Nov 2020). Main duties were making spots checks to ensure the cleanliness and maintenance upkeep of hotel rooms, controlling all expenditures as well as the budgets that are set for department. Verifying that accurate room status Resolving guest problems quickly, efficiently, and courteously. Checking cashiers in and out and verifies banks and deposits at the end of each shift. Responsible for checking hotel rooms to ensure they are up to the hotel's standard of quality, Responsible for the front office and housekeeping staff, as well as responsible for hiring competent workers who are properly trained. Attending sales meetings, executive meetings and any briefings as needed with hotel general manager Ability to communicate in a clear and concise manner, both written and verbally, strong organizational skills and the ability to manage time. Developing high quality relationships with guests throughout their stay. Handling any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution. Provide high level of customer service and maintain a high profile in the day to day front office operations.

Worked as a Front Desk Officer at Hotel Grand Ambassador. Greeting guests with smiling face Performing Check-ins and Check-outs Handling guests complains Performing Night Audits Making sure that all operations are going smooth

Worked as a Customer Relation Officer at Civil Aviation Authority (BBIAP). Guiding passengers in all Domestic and International Lounges Guiding passengers regarding boarding and immigration procedures in International Departure Solving passenger’s problem regarding issues in Departure lounges including boarding staff behavior Solving passenger’s problems in Arrival lounges regarding luggage loss etc Guiding and helping Hajj Pilgrims during Hajj Operation Supervising the lounge during the shift where deployed by the Duty Officer Making sure to maintaining all standards set by the Pakistan Civil Aviation Authority