Worked as a Client Service Representative at Binated.inc - Pune. Maintained customer records in the database system. Developed strong relationships with customers by providing personalized assistance and support. Supported new hired employees, assisted them in absence of team lead. Answered incoming chats, calls and emails, providing frontline customer support or assistance with product and service transactions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Processed orders, returns, exchanges, and refunds accurately and promptly. Managed client accounts by providing accurate data entry services. Generated reports from the database to track customer satisfaction levels. Maintained a database of all existing accounts using CRM software tools like Salesforce or ZohoCRM. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Planned and completed group projects, working smoothly with others.

Worked as a Senior Executive-Customer Service at iEnergizer IT Private Limited. Supported new hired employees, assisted them in absence of team lead. Act as temp lead in absence of team lead. Handled issues of U.S based clients regarding phones, watches, tablets, home security network, device coverage, lease, installments, billings, payments, insurance, and technical queries over the chat, email and call Answered product and service questions over the chat/call, suggesting other offerings to attract potential customers to increase sales. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs/wants and resolving concerns. Update account information to maintain customers record. Developed strong relationships with customers by providing personalized assistance and support. Answered incoming chats, calls and emails, providing frontline customer support or assistance with product and service transactions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Worked as a Customer Service Representative at Concentrix Daksh Service. Helped sellers of USA and India to list their products on Amazon.com and Amazon.in. Helped sellers to grow their business and sell products smoothly on business channel. Helped global sellers in accounting and explaining their profit. Clarified customer issues and determined root cause of problems to resolve product or service complaints.Offered advice and assistance to customers, paying attention to special needs or requirements. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Gathered customer feedback through surveys and used the data to improve customer service.