Worked as a IT Computer Lab Assistant at Department of Network & IT Department, FAST National University (NUCES), Islamabad. Responsibilities Create, test, implement and maintain standard Windows and Linux images for existing hardware (laptops and desktops). Provide support to staff/faculty through a range of activities, either face-to-face or over the phone to help set up systems or resolve issues. • Maintaining complaint log register and timely resolution of customer issue make sure to do it. Maintaining all inventory records for lab and staff/faculty IT equipment (System/Lcd's/Keyboard/Mouse/Printers/Printer toner usage/Refilling of Tonners etc.) • Providing IT support to students in computing labs. • Operate video conference network equipment, also providing on-campus video conference support for faculty. • Installation and configuration of computer OS, software, hardware, networks, printers and scanners for faculty/staff. • Installation and maintenance of CCTV camera and monitoring across the campus using software IVMS 4200. Procuring IT equipment from the market as per rotation. • Providing IT support in events like Admission Test, Job Test, NESCON etc. • Providing IT support as required or directed by System Officer/Assistant Manager or Manager IT after office hours and weekends. • Installation, support and troubleshooting of switches, servers and surveillance systems with guidance from senior IT staff. • Support, maintenance and troubleshooting of wired/wireless networks across the campus. • Adding networking and computer equipment as needed in new lab creation and installation. • Providing session management during video conferencing using Polycon. • Organized computer lab equipment setup, maintenance, and troubleshooting. • Perform installation and configuration of operating systems, applications, and software tools.

Worked as a IT Assistant at Khaksar Stores, Mardan. Responsibilities • IT support and training for newly appointed employees and dealing with vendors • Maintenance and troubleshooting of H/W, S/W and network related issues • Sessions management during video conferencing • KMS configuration and resolving network issues of Microsoft office and windows activation. • Installation, configuration and maintenance of the IT system using (Acronis) • The hardware and software employees use to perform day-to-day tasks may occasionally be used to troubleshoot performance or technical issues. To ensure that employees can work efficiently without any hindrance. These issues typically relate to networking, Internet connectivity and virtual meetings. Provides daily administrative support including answering calls, transferring calls, proofreading, data entry, distributing incoming mail, processing outgoing mail, and operating printers, faxes, and copiers. • Maintain accurate and complete documentation for company policies and procedures. • Greet customers and attend to their requests. • Ordering and stocking office supplies when necessary. • Resolve customer issues promptly and accurately. • Reporting any repairs and maintenance to the maintenance team. • Maintaining a standard filing system for easy and quick document checking and retrieval. • Provide technical support to office staff as needed. Assisting with software and hardware upgrades. Adding or updating workstations for office staff. • Updates for routine PC maintenance and performance. • Monitor and process help desk support requests. • Support in maintaining internet service, firewall and telephone system. • Initiating process improvements to better respond to customer demands. • Managing sessions during video conferencing.

Worked as a Electrical Instructor (Teaching of the D.A.E subjects to D.A.E classes) at Electrical Instructor NICE College of Technology Mardan. Core Subjects: Building Wiring, Basic Electronics, Digital Electronics, Principal of electrical engineering, AC Machines, DC Machines, Transmission and Distribution, Industrial Electronics, Utilization of electrical energy