Candidate No: 2014
Karachi,Pakistan
About Me
I am an experienced and results-driven Client Services Executive with over 7 years of diverse experience in customer support, team management, and sales across various industries. My expertise lies in delivering exceptional customer experiences, handling escalated queries with efficiency, and building strong, long-term relationships with clients. I am passionate about driving customer satisfaction through effective communication, problem-solving, and innovative strategies. With a proven track record of managing teams and consistently achieving customer service goals, I thrive in dynamic environments where attention to detail and a customer-first mindset are key to success.
Experiences
Assistant Manager - Communications & Customer Support
Worked at Utopia Industries Lead efforts to enhance Amazon customer experience, ensuring positive ratings and satisfaction. Resolve escalated customer queries promptly, ensuring alignment with company policies. Analyze company emails for quality assurance, offering feedback for service improvements. Collaborate with internal departments to address product complaints and enhance overall customer satisfaction.
Client Service Executive
Worked at CareCloud Inc Managed communications with US-based geriatrics and physicians, maintaining confidentiality and adhering to HIPAA compliance.