About Me
I am a highly accomplished professional with over 22 years of extensive experience in the telecommunications and information technology industries. Throughout my career, I have consistently demonstrated my ability to drive business growth, enhance operational efficiency, and successfully lead large-scale transformation programs. With expertise spanning across network expansion, business development, project management, and technical support, I am adept at leading cross-functional teams and managing complex projects from inception to completion.
Experiences

Head of Business Development & Strategy
Worked at SEEE Technologies Spearhead the development and execution of business strategies, ensuring alignment with organizational goals. Lead a high-performing team to achieve departmental and organizational objectives, enhancing revenue and market share. Regularly collaborate with internal and external stakeholders, presenting strategic plans to leadership.

Director of Business Assurance – Fixed Enterprise & Datamena
Worked at EITC Led customer relationship management, ensuring compliance with SLAs and managing customer audits. Developed dashboards to track service performance, addressing pain points and improving customer engagement. Managed high-value interactions with clients, ensuring seamless operations and satisfaction.

Director of Preventive Maintenance & Spare Parts Management
Worked at EITC Implemented preventive maintenance programs to enhance network reliability and efficiency. Reduced OPEX through strategic in-sourcing and management of spare parts, ensuring the operational availability of network components. Achieved a 50% reduction in network outages and optimized operational efficiency

Director of Backbone & Metro Transmission
Worked at EITC Led the successful transition of converged managed services and optimized network performance. Reduced OPEX in annual maintenance contracts by 20-30%. Developed end-to-end workflows for service readiness and operational efficiency.

Director of Technical Support TIER-3
Worked at EITC Led technical teams in managing data, IPTV, VOICE, and transmission networks. Delivered timely root cause analysis and facilitated vendor training to enhance technical skills. Supported senior management with detailed updates on network performance and project execution.